OVERVIEW   
Our commitment to excellence extends not only to our products but also to our customer service and support. This contact policy is designed to provide you with clear and efficient communication channels, ensuring that your experience with us is as spectacular as our fireworks.  

The purpose of this policy is to outline how you can get in touch with us for various needs, including general inquiries, sales, technical support, media relations, and more. By establishing these guidelines, we aim to facilitate prompt and effective communication, ensuring that your questions, concerns, and feedback are addressed in a timely and professional manner. 

We encourage you to read through this policy to understand the best way to contact us for your specific needs. Your satisfaction and convenience are our top priorities, and we are here to assist you every step of the way. 

 

SUBJECT I – CONTACT INFORMATION  
If you have any questions or concerns, please do not hesitate to contact us at care@elitefireworks.com. Our team will be happy to assist you with any queries you may have. Additionally, you may also reach us through the following contact information:   

Office Address
APEX FIREWORKS LLC   
500 N. Commercial St. #502 Manchester, NH 03031   
Phone: (603) 605 - 0014   
Email: care@elitefireworks.com   

Store Address
ELITE FIREWORKS
68 NH-101 Amherst, NH 03031
Phone: (603) 605 - 0014   
Email: hello@elitefireworks.com

 

SUBJECT II – GENERAL INQUIRIES  
Recognizing the importance of your general inquiries, Elite Fireworks is dedicated to delivering prompt and precise responses to all your questions. Whether you're curious about our products, services, events, or have other general queries, our knowledgeable team is here to provide assistance and guidance.  

How to Reach Us for General Inquiries: 

Email Communication 

• Addressing Your Emails: For all general inquiries, kindly send your emails to hello@elitefireworks.com. Using a specific and descriptive subject line will help us quickly route your email to the correct department. 
• Content of Your Email: To ensure we can effectively address your questions, please include all pertinent details in your email. Mention any specific products or events you're inquiring about to streamline our response. 
• Response Timeline: Our goal is to reply to all emails within 48 hours. Please note that during peak seasons or holidays, it might take a bit longer to get back to you, and we appreciate your patience. 

Telephone Support 

• Reaching Us by Phone: Dial (603) 605 - 0014 during our operating hours for immediate assistance. 
• Preparing for Your Call: To expedite your call, please have any relevant information or specific queries ready. This preparation helps our customer service team provide you with a swift and accurate response. 
• Voicemail Protocol: If you happen to call during busy times or outside our operating hours, please leave a voicemail with your contact details and inquiry. We assure you a prompt callback. 

Live Chat Support 

• Chat Availability: Our live chat, accessible during business hours, is a fast and convenient way to get answers to your inquiries. 
• How to Use Live Chat: Simply click the live chat icon on our website and type in your question. One of our representatives will be with you shortly. Response times might vary during busy periods or holidays, and we value your understanding. 

In-Person Inquiries 

• Visiting Our Store: For a face-to-face interaction, visit us at 68 NH-101A, Amherst, NH 03031. We recommend calling in advance to ensure the availability of the appropriate staff member to assist you.  

Your inquiries are important to us at Elite Fireworks, and we are committed to providing you with the highest level of service. We look forward to assisting you and ensuring your experience with us is as dynamic and exciting as our fireworks!