Track My Order
Tracking & Updates
How do I track my order?
Enter your tracking number above to view your shipment status in real time.
Where do I find my tracking number?
It’s sent by email once your order ships. Check your inbox or spam folder.
My tracking isn’t updating—what should I do?
Tracking may take 24–48 hours to update after pickup. Please check back shortly.
Shipping & Delivery
How long does shipping take?
Most orders arrive within a 3 - 8 business days after leaving our facility. Tracking will show updates.
Do you ship to my state?
We ship to most states, but availability may vary based on local regulations.
Can I change my delivery after it ships?
Changes are limited once shipped, but contact us and we’ll do our best to assist.
Pickup Nearby
What does “Hold at terminal” mean?
Your order is delivered to a nearby freight terminal for pickup instead of your home.
How do I know when it’s ready?
The freight carrier will call you once your shipment is available for pickup.
What do I need for pickup?
A valid photo ID matching the order name, or pre-approved pickup authorization.
Can I go directly to the terminal without being contacted?
We recommend waiting until the carrier confirms your shipment is ready to avoid delays.
Is pickup faster than home delivery?
Yes, terminal pickup is often quicker and more efficient since it skips final delivery scheduling.
Deliver to Your Address
Can my order be delivered to my home?
Yes, we offer home delivery through a freight carrier for eligible orders.
How does home delivery work?
Your order is shipped via freight, and the carrier will contact you to schedule a delivery appointment.
Do I need to be present for delivery?
Yes, the purchaser must be present with a valid photo ID to receive the shipment.
What is liftgate service?
Liftgate service allows the driver to safely lower your order from the truck to the ground at your location.
Can I change to home delivery after choosing terminal pickup?
In some cases, yes. Contact us as soon as possible and we’ll assist if available.
Orders & Support
I can’t find my order—what should I do?
Double-check your confirmation email, then reach out if needed.
My order arrived damaged—what should I do?
Note any damage at pickup or delivery and contact us immediately.
Need help with your order?
Email order@elitefireworks.com and our team will assist you.
